DEADNET

Refund Policy

Last updated: March 2026

Beta period: no purchase, no refund

Deadnet is currently in a closed beta. Drives are distributed at no cost to accepted beta testers — there is no purchase to refund. If your beta drive arrives damaged or doesn't work on a compatible computer, see "Defective Products" below. The refund policy below describes what will apply once Deadnet officially launches with paid pricing.

30-Day Money-Back Guarantee (post-launch)

When Deadnet launches with paid pricing, we will offer a 30-day money-back guarantee. If you're not happy for any reason, you can request a full refund within 30 days of delivery — no questions asked. Simply email us with your order number and we'll process your refund.

How to Request a Refund (post-launch)

  1. 1. Email support@deadnet.dev within 30 days of delivery.
  2. 2. Include your order number.
  3. 3. We'll process your refund within 3-5 business days.

Defective Products

If your Deadnet drive arrives physically damaged, fails to boot on a compatible computer, or does not pass our quality checks, we will replace it at no cost. To request a replacement:

  1. 1. Email support@deadnet.dev with your order number.
  2. 2. Describe the issue (won't boot, physical damage, error message, etc.).
  3. 3. We'll verify the issue and ship a replacement within 2-3 business days.

Compatibility

Please verify your computer meets the minimum requirements before requesting beta access:

  • • 8GB RAM minimum (16GB recommended)
  • • USB 3.0 or faster port
  • • 64-bit operating system: Windows 10+, macOS 11+ on Apple Silicon (M1–M4 — Intel Macs not supported), or Ubuntu 20.04+

If you're unsure about compatibility, contact us before requesting and we'll help you verify.

Contact

All refund and replacement requests: support@deadnet.dev