DEADNET

Support

Need help with your Deadnet drive? Start here.

Contact Us

For defective drives, technical issues not covered below, or any other questions:

Email support@deadnet.dev

We typically respond within 1-2 business days.

Troubleshooting

Nothing happens when I double-click Deadnet

  1. 1.Make sure you're double-clicking the correct file for your OS: Deadnet.exe (Windows), Deadnet.app (macOS), Deadnet.AppImage (Linux). Your system may hide the file extension.
  2. 2.On macOS: First launch shows 'cannot be opened because the developer cannot be verified.' Click Cancel, then right-click Deadnet.app → Open → Open Anyway. You only need to do this once. Apple Silicon (M1–M4) required — Intel Macs are not supported.
  3. 3.On Windows: SmartScreen shows a blue 'Windows protected your PC' warning on first launch. Click 'More info' → 'Run anyway'. You only need to do this once.
  4. 4.On Linux: Make the AppImage executable first — right-click Deadnet.AppImage → Properties → Permissions → check 'Allow executing file as program', or run 'chmod +x Deadnet.AppImage' in a terminal. If it refuses to launch on a newer distro, install libfuse2 (e.g. 'sudo apt install libfuse2').
  5. 5.Ensure the USB drive is fully inserted and recognized by your computer.

Deadnet says I don't have enough RAM

  1. 1.Deadnet requires at least 8GB of RAM. Check your system's total RAM in Settings/System Preferences.
  2. 2.Close other applications to free up memory — especially browsers with many tabs, video editors, or other resource-heavy software.
  3. 3.Restart your computer and try again before opening other applications.

The AI is very slow to respond

  1. 1.First launch takes 1-3 minutes while the AI model loads into memory. This is normal — do not close the window.
  2. 2.The first question then takes another 30-90 seconds to answer. Subsequent questions are much faster.
  3. 3.If it remains slow, close other CPU-intensive applications.
  4. 4.USB 3.0+ ports (blue connector) are significantly faster than USB 2.0. Use a USB 3.0 or faster port if available.

A port is already in use error appears

  1. 1.Another application is using port 7860 on your computer.
  2. 2.Close any other local web servers, Jupyter notebooks, or development tools.
  3. 3.If the issue persists, restart your computer to clear the ports.

The browser doesn't open automatically

  1. 1.Open any web browser manually and navigate to: http://localhost:7860
  2. 2.If the page doesn't load, wait 1-3 minutes for Deadnet to finish starting up, then refresh.

Quick Start Guide

Step 1: Insert the Deadnet USB drive into a USB 3.0 or faster port.

Step 2: Open the drive in your file explorer.

Step 3: Double-click Deadnet.exe (Windows), Deadnet.app (macOS), or Deadnet.AppImage (Linux).

Step 4: Wait for the browser to open. First launch takes 1-3 minutes while the AI model loads.

Step 5: Start asking questions or browse by category. The first question takes 30-90 seconds; subsequent questions are much faster.