DEADNET

Support

Need help with your Deadnet drive? Start here.

Contact Us

For defective drives, technical issues not covered below, or any other questions:

Email support@deadnet.com

We typically respond within 1-2 business days.

Troubleshooting

Nothing happens when I double-click the launcher

  1. 1.Make sure you're using the correct launcher for your OS: launcher.bat (Windows), launcher.command (macOS), launcher.sh (Linux).
  2. 2.On macOS: Right-click the file → Open → Open Anyway (required for unsigned apps).
  3. 3.On Linux: You may need to make the file executable first: right-click → Properties → Permissions → Allow executing.
  4. 4.Ensure the USB drive is fully inserted and recognized by your computer.

Deadnet says I don't have enough RAM

  1. 1.Deadnet requires at least 8GB of RAM. Check your system's total RAM in Settings/System Preferences.
  2. 2.Close other applications to free up memory — especially browsers with many tabs, video editors, or other resource-heavy software.
  3. 3.Restart your computer and try again before opening other applications.

The AI is very slow to respond

  1. 1.The first query after launch takes 30-60 seconds while the AI model loads into memory. This is normal.
  2. 2.Subsequent queries should respond within 2-5 seconds.
  3. 3.If it remains slow, close other CPU-intensive applications.
  4. 4.USB 3.0 ports (blue connector) are significantly faster than USB 2.0. Use a USB 3.0 port if available.

A port is already in use error appears

  1. 1.Another application is using port 7860 or 8080 on your computer.
  2. 2.Close any other local web servers, Jupyter notebooks, or development tools.
  3. 3.If the issue persists, restart your computer to clear the ports.

The browser doesn't open automatically

  1. 1.Open any web browser manually and navigate to: http://localhost:7860
  2. 2.If the page doesn't load, wait 30-60 seconds for Deadnet to finish starting up, then refresh.

Quick Start Guide

Step 1: Insert the Deadnet USB drive into a USB 3.0 port.

Step 2: Open the drive in your file explorer.

Step 3: Double-click the launcher file for your operating system.

Step 4: Wait for the browser to open (30-60 seconds on first launch).

Step 5: Start asking questions or browse by category.